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Web Q
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Web Q 2
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Getting Started With WebQ

What is WebQ?

Welcome to WebQ! WebQ is our new help center which was developed to facilitate timely, accurate and efficient maintenance and development for HCA websites. It contains many useful features, such as a ticketing system, community forum and knowledge base. Recently, WebQ replaced the hcawebservices.com site. All tickets now should be submitted at https://webq.zendesk.com.


WebQ


Frequently Asked Questions

If you forgot your password, visit https://webq.zendesk.com and click “forgot my password”. Then enter your email address and click “submit”. You will receive an email shortly with further instructions for resetting your password. If you are logged into WebQ and would like to change your password, click your profile icon in the upper right corner of the screen and select “Change Password” from the dropdown.
You must have a @hcahealthcare.com email address to obtain a WebQ account. If you need a WebQ account, please email the marketing director at your facility. The marketing director will then email the account request to the web services team at webservices@hcahealthcare.com.

You may already have an account with us. If so, follow the directions for changing your password.
To have another facility/site added to your profile, please email webservices@hcahealthcare.com for assistance.
To edit your profile, log in at https://webq.zendesk.com and then click your profile icon in the upper right corner of the screen and select “Edit My Profile” from the dropdown. From here you can change your name, avatar, etc. Click in a field to edit it and then press Enter on your keyboard to submit the changes.
Log in at https://webq.zendesk.com and then click “Submit a Ticket” from the main nav or featured box on the homepage. Next, select the template currently used on your site (FW1 or HUT). Choose the category most appropriate for your request. Several categories are available including analytics, homepage, interior page, landing page, newsroom, videos, etc. There is also a miscellaneous request type if needed.

To check the status of a ticket in WebQ, log in at https://webq.zendesk.com and then click “My Activities” from the main nav. Each ticket listed will display one of the following statuses: new, open, awaiting your reply, solved, or closed. Open the ticket to view any comments left by the editor. If you have further questions about your ticket, add your comment in the box and then click “Add Reply” or reply to the initial email notification you received in Outlook.

New – The ticket is being reviewed and has not been assigned to an editor for completion.

Open – The ticket has been assigned to an editor and is in progress.

Awaiting Your Reply – The editor needs additional information or content before proceeding with the ticket.

Solved – The ticket was completed within the past eight days.

Closed – The ticket was completed over eight days ago.

There are two ways to add a comment to a ticket in WebQ. First, you can reply to an email notification you received through Outlook. The second option is to log in at https://webq.zendesk.com and then click “My Activities” from the main nav. Select the ticket to which you would like to add the comment, insert your comment in the box and then click “Add Reply”.
Yes, it is possible to reopen a ticket that was already completed as long as it is still in “solved” status. Tickets remain in “solved” status for eight days after completion before moving into “closed” status. To reopen a ticket in “solved” status, simply click “My Activities” from the main nav, select the ticket you would like to reopen, insert your comment in the box and then click “Add Reply”. The status of the ticket will change from “solved” to “open”. If a ticket shows a status of “closed”, a new ticket will need to be submitted.

Note: Replying with “thank you” will reopen the ticket.
There are two ways to cancel a ticket in WebQ. First, you can reply to an email notification you received through Outlook. The second option is to log in at https://webq.zendesk.com and then click “My Activities” from the main nav. Select the ticket you would like to cancel, insert “cancel this request” in the comment box and then click “Add Reply”. The editor then will proceed with canceling the request.
WebQ also contains a knowledge base and community forum where you can quickly help yourself and discover useful tips and information. The knowledge base includes online documentation designed to provide fast access to frequently asked questions and other helpful information. The community forum provides a place where you can talk with and learn from other WebQ users. The knowledge base and community forum can be accessed from the WebQ homepage at https://webq.zendesk.com.
You can use the search box on the WebQ homepage to find information in both the knowledge base and the community at the same time. The search results will be returned in two columns. The knowledge base results will appear in one column and the community results in the other. You can browse the content in either one by clicking “Knowledge base” or “Community”.